Privacy Policy

At Gifts From Above we take your privacy seriously and will only use your personal information to administer your account and fulfil any orders you have placed with us.

 

What information do we collect from you and why?
If you complete a Contact Form on our website, we will collect your name and email address so that we can contact you following your enquiry. By submitting the Contact Form, you are giving consent to us collecting this information. After contacting you, we may then collect your postal address for the purpose of completing and delivering your order.

If you contact us via social media channels or telephone, then your data will be collected for the purpose of fulfilling your order.

Where is your data stored?
If you contact us via our website, your data will be sent over an encrypted connection (HTTPS) and your data cannot be intercepted by a third party in transit. Your data will be stored on our website database.

 

When will we use your personal data?

Any personal data collected will be used with the purpose of fulfilling your order.  We may contact you to discuss your order if necessary.  If you inform us in writing we can let you know (within 28 days) what information we hold. If you do not want to be contacted please let us know in writing (this will be actioned within 28 days).

Bespoke Orders

All of our products are made to order so if you're looking for something specific or want to mix and match products you've seen on the site, please do get in contact to discuss what we can do for you.

Gift Wrapping

Unwrapping a gorgeous parcel is half the fun! That’s why all orders are lovingly wrapped to reflect the thought you put into choosing such a beautiful, high-quality gift.  A confirmation of your order will be Emailed to you once your order has been placed. We won't ever include a copy of your invoice in your package which means it can be sent directly to the recipient along with a greetings card and your own message for that personal touch. 


Packaging

Our cardboard boxes are 100% recyclable and made from 75% recycled fibres. We pack our boxes with environmentally friendly, natural, biodegradable fill - because we care about the environment too.  We make every effort to choose a packing box of an appropriate size to minimise any additional packing filler required.

 

Delivery

Based in Southampton, we deliver our gifts to Customers throughout the UK and Europe. Orders are typically dispatched within 24 hours and orders are delivered by DPD Courier. Standard DPD shipping guarantees delivery between 1-3 working days, although in our experience it's always been sooner rather than later!  European DPD Delivery usually delivers within 5 working days.

  • £4.95 for DPD Standard UK Delivery

  • £10.00 for DPD European Delivery

 


Refunds and Returns

If you wish to cancel your order, you have the right to do so up to 14 days after receiving your order. After this time, you will not have the automatic right to return the item to us for an exchange or a refund. If you wish to return your item within the 14 days, please contact us to arrange the return of the goods. Gifts from above Ltd will not cover the cost of the return of the goods. Once the goods have been returned in an unused condition and in original packaging, we will issue a full refund or exchange.Our returns policy does not affect your statutory rights as a consumer. If your order is faulty or incorrect, please contact us asap and we will arrange to either rectify the situation or offer a full refund. In these instances, Gifts from above Ltd will cover the full cost of the return postage.

 

 

Wholesale

 

Would you like to stock our products in your shop or online?  Contact us for our wholesale price list.

 

Gifts from above Ltd  is a company registered in England & Wales, no 10575741

Based in Southampton, Hampshire, UK | info@giftsfromabove.co.uk

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